Frequently Asked Questions (FAQs)
Reservation- How can I book a vehicle with driver in Israel?
- What vehicles can I reserve via your system?
- In which cities can I book a vehicle with you?
- What information do I need to provide for the booking?
- Do you provide hourly service?
- What are your cancellation conditions?
- Why do you ask for my flight/ train number?
- How will I find my driver?
- Do you provide meet-and-greet service?
- Do you check flights and trains for arrival times?
- How many passengers do you allow in a particular type of vehicle?
- I am your regular customer. Can I open an account with you?
- What costs are included in your price proposal?
- How do I pay for my booking?
- How secure is your online payment?
- How much do you charge for the waiting time?
- How can I get a receipt/ invoice for my car rental in Israel?
Reservation
1. How can I book a vehicle with driver in Israel?
Our website proposes you an easy and fast way of booking a passenger vehicle with driver in Israel. You can book via our quotation system or using our direct online reservation. Whatever the complexity of your request, in most cases, we will be able to come back to you with our offer within four hours (outside of night hours).
Note that if your travel programme spans more than one day or you require a specific vehicle then we recommend you to proceed via our quotation system, which allows you to describe in a free format both your programme and your specific requirements, if any. To do that simply choose the option "I want to specify my trip myself" in the box "Requested trip", you will then be able to specify your request manually. You can also send us your request through our contact form or by email to our address
2. What vehicles can I reserve via your system?
We can propose you a full range of passenger vehicles of different sizes, capacities and classes. In particular, our fleet covers the following categories: Standard size car, Big size car, Big executive car, Limousine, Minivan, Van and Coach. We have such possibilities because a number of carriers in Israel take part in our reservation system.
3. In which cities can I book a vehicle with you?
We work throughout Israel and in particular in Jerusalem, Tel Aviv, Haifa, Rishon LeZion, Nazareth, Eilat, Acre, Petah Tikva, Ashdod, Netanya, Beersheba, Holon, Rehovot, Herzliya, Ashkelon.
Note that this list is not exhaustive and, as a matter of fact, we can provide you with a vehicle with driver in Israel in a number of other areas as well.
You may also be interested to take a look at our geography in Asia. See also the countries where you can book with our parent company 1CARES.com
4. What information do I need to provide for the booking?
Once you are ready to book we will require the following details: final travel programme and lead passenger contact details (name and mobile phone number). Optionally, if you book the hourly service, having your detailed itinerary for each day, if applicable, is also useful.
In some cases, we will also require your payment card details to guarantee your booking. Our booking consultant will advise you about this point if need be.
5. Do you provide hourly service?
Yes. If you order the vehicle for less than 24 hours you can book using our direct online reservation. Otherwise, please book via our quotation system.
6. What are your cancellation conditions?
Our standard cancelation policy is available on our page terms and conditions. However, in some cases your actual conditions may differ. Therefore, our booking consultant will provide you with the cancellation conditions applicable in your case.
In all cases, our detailed proposal necessarily contains all major conditions related to your order including the cancellation conditions.
7. Why do you ask for my flight/ train number?
When applicable, it is in our mutual interests that we know your arrival details. If we have your flight/ train number we are able to check your arrival time and, in case of delay, adjust your pick-up time accordingly and, thus, saving you the payment for the waiting time.
8. How will I find my driver?
Our driver and vehicle will wait for you with the nameplate bearing our logo (1CARES, as above) or with the nameplate of your choice. Also, closer to the pick-up date we will send you the contact details of your driver (name and mobile phone number) and/ or dispatcher so you could call them if necessary.
In case your pick-up address is an airport, a train station or a port you can book the meet-and-greet service. Note that the purchase of the meet-and-greet service is not mandatory. On your arrival, you can simply call the driver on his mobile phone to communicate your exact location so he could come over with his vehicle to pick you up.
9. Do you provide meet-and-greet service?
Yes. During the booking simply indicate that you need this service. When you arrive in the airport, train station or port, your chauffeur will meet you in person at your exit in the arrivals hall of your flight at the airport or at the head of your train or at your exit from the ship respectively.
When you request this service the price of the service is included in our price offer. This service entitles you to additional 30 minutes of free waiting time
You may also need to pay a parking charge as the driver must park his vehicle in order to be able to meet you in person.
10. Do you check flights and trains for arrival times?
Yes. We will verify the arrival time for your flight or train and, in case of delay, will adjust your pick-up time for the time of the delay.
11. How many passengers do you allow in a particular category of vehicle?
During the reservation simply indicate the number of the passengers, the category and the class (economy, business, luxury) of the vehicle you require. Our proposal will automatically be for a vehicle capable to comfortably accommodate the necessary number of passengers.
12. I am your regular customer. Can I open an account with you?
Yes. Just contact our customer service and we will be happy to open you an account with us. We will provide you with a free concierge service, which will take care of your transport needs with just a simple phone call. You will then have no need to pay for each trip and will be billed on a monthly basis.
Costs and Payments
1. What costs are included in your price proposal?
Our price offer includes all costs associated with your travel programme known at the time of your booking including costs of supplementary services such as the meet-and-greet service as requested during the reservation. Note that your trip may involve extra costs not known at the time of reservation such as paid parking costs, waiting time in excess of free allowance, toll roads charge above the estimated amount, extra mileage and hours, etc.
The details of what is included are provided in our price proposal. When your travel programme contains hourly service we will also provide you with our rates for extra hours and mileage.
All extra costs must be paid directly to the driver. Note that it is not so often that a driver is able to accept a payment by card. Therefore, please make sure you have a sufficient amount of cash with you, especially if you expect you could require some extra service. (Hint: Consult the payment conditions of your order to see if your driver is able to accept a payment by card.)
2. How do I pay for my booking?
We will request you to pay from 10% to 100% of the order price at reservation depending on the conditions of our proposal. The payment at reservation is normally made by payment card (Visa, MasterCard, American Express) or via PayPal account. The remaining balance is settled directly to the driver or by bank transfer.
Our price proposal will necessary contain the payment conditions applicable in your case.
3. How secure is your online payment?
We stick to the best standards in terms of the security of online payments. That is why we work only with the world leaders in online payment processing such as Visa, MasterCard, American Express and PayPal. All our online payment transactions are processed by their systems. Thus, we provide you with the highest level of security these giants of the online payments industry can offer.
What's more, we do not record or keep payment cards details in our system, thereby excluding even a theoretical possibility of a leak of your payment card details from our system.
4. How much do you charge for the waiting time?
To know your tariff for an hour of waiting /service time you should consult our price proposal.
Also, note that there is a grace period during which your driver can wait for you without an additional charge. As a general rule, the grace period is 10 minutes for the following categories of vehicles: Standard size car, Big size car, Minivan (up to 8 seats) and 15 minutes for Van (more than 8 seats), Big executive car, Limo and Coach. Beyond the grace period the waiting time charge applies for the entire waiting period so that if you are 20 minutes late all 20 minutes of waiting time will be charged to you.
When you book the meet-and-greet service you get additional free waiting time.
5. How can I get a receipt/ invoice for my car rental in Israel?
Just drop an email to our Customer Service providing your order number, name and email address and we will email you the receipt or invoice for the full amount.
Other questions
Do you have a black list of carriers to be avoided in Israel?
We keep this information internal for the exclusive use of our partners and AETTA members. However, there are cases when it really makes sense to share this information publicly as there are some companies and individuals who are none other than crooks. They can cheat you at any stage of your interaction with them. For example, they can request a prepayment and run away with your money without providing any service or they can charge your card multiple times for the same service, etc.
Fortunately, we do not have black-listed carriers in Israel currently (-:
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